Telepriser.no comprises providers who offer telephony services and Internet access to the private market in Norway. The purpose of Telepriser.no is to provide consumers with a better basis for choosing a provider of products/services (hereinafter called products) by publishing an overview of providers, their products and a price calculator. Telepriser.no is owned and administered by the Norwegian Post and Telecommunications Authority (NPT).
2 Terms of use:
NPT determines the terms of use for Telepriser.no. As far as possible, providers registered at Telepriser.no will be notified in the case of significant changes in terms and conditions. However, it is the providers' own responsibility to ensure that their use of Telepriser.no at all times is in accordance with the applicable terms.
3 Registration of company etc.:
Providers must be represented at Telepriser.no by the enterprise's company, not by brands.
Providers of fixed and mobile telephony services and certain providers of Internet access are obliged to be registered in NPT's provider register in accordance with the Ecom regulations section 1-2. Providers must ensure that changes in company situation are reported to NPT.
4 Minimum criteria for provider:
Providers must fulfil certain minimum criteria with respect to market behaviour and other commitments in order to participate at Telepriser.no. It is required that:
The provider must fulfil the requirements of the Electronic Communications Act and the Electronic Communications Regulations, including participation in the Brukerklagenemda for elektronisk kommunikasjon (BKN).
The provider must have terms that regulate the consumers' rights and obligations for use of the system, and these must be readily available.
The provider must fulfil the requirement of written authority where this applies, and may not register consumers as subscribers without express consent. It must also be clear under which terms the agreement has been entered into.
The provider must have an operative, well-functioning customer service facility that can be reached within reasonable time and without significant cost to consumers. Handling of complaints must be taken seriously.
5 Approval of products and prices:
New products or changes to existing products must be approved by NPT prior to the changes becoming active at www.Telepriser.no. Approval by NPT is ordinarily available five working days after the product or the changes to the product has been launched and available to the public. The precondition for this is that all required information on the product is updated and readily available on the provider's website and that the terms of use for Telepriser.no are complied with in their entirety.
New products or changes to existing products will be available at Telepriser.no on the day following approval by NPT.
6 Information on prices and preconditions:
All information relevant to the price of the product shall appear clearly, unambiguously and completely at Telepriser.no.
All provided prices shall include VAT.
If a price is dependent on special conditions, this shall be made clear in the information field for the product.
Amongst other things, providers must supply information on:
lock-in period (advance invoicing of products with no refunds upon termination is considered lock-in)
various fees related to the product, e.g. termination and administration fees
other preconditions, e.g. that the customer must have a broadband connection, use of eInvoicing or that the customer must have a fixed telephony line.
Prices and preconditions published at Telepriser.no must at all times be identical to information on the providers' websites. All information of significance to the price of the product shall be available at the provider's website. This information shall be readily available and appear in a clear, unambiguous and complete manner.
7 Other limitations in access to publishing products at Telepriser.no:
It is not permitted to publish several versions of the same product at Telepriser.no. Examples of this may be:
one and the same mobile product with different prices, with and without porting fees
one and the same fixed telephony product with different prices depending on whether the customer is a member of a certain organization or not
one and the same Internet product with different prices for lock-in periods of six and twelve months
one and the same Internet product with different prices for cable TV customers depending on whether the customer lives in a housing cooperative or not
It is not permitted to publish products that require that one has a different product with the same provider (bundling). Exceptions from this apply to broadband telephony where subscriptions may require that one has broadband from the same provider.
It is not permitted to publish products where telephony is charged in other ways than by the second.
8 Contact person
NPT must always be given the name of a contact person with direct telephone number and e-mail address in the provider’s organisation. NPT shall at all times be kept up to date on who the contact person is in the provider’s organisation.
9 Sanctions
The provider’s use of Telepriser.no shall be in compliance with the terms applicable at any given time for such use. If the provider does not comply with the terms for use of Telepriser.no,. NPT reserves the right to remove the provider or any of its products from Telepriser.no. The provider will be given a reasonable deadline for correcting any deficiencies, but in serious cases NPT may remove providers or any of their services/products, without prior notification. In such cases a notification to the provider shall be given as soon as possible after removal has taken place.
In deciding whether a provider is to be removed from Telepriser.no, primary weight shall be attached to the seriousness of the breach of these terms. Repeated violations that in themselves are not serious may be considered in the aggregate to be grounds for removal.
In cases where there may be some time from when NPT registers a violation of terms until a provider is removed, NPT may consider informing consumers about the violation via Telepriser.no while it is considering what the sanction for the violation will be. Such a sanction is less intrusive than removal, but is nevertheless regarded as protecting consumer interests in that consumers are informed of the violation before making any choice of new provider.
NPT may remove a provider or individual products from Telepriser.no, if so doing is regarded as necessary in order to preserve the website’s reputation or prevent the website from communicating misinformation. The provision applies even if the provider complies in other respects with the terms for participation.
